You put up your own business so
you can manage your own time and be your own boss. But suddenly you are swamped
with client calls, paperwork, business meetings, budgeting and payroll
concerns. If you have gone from being king of the jungle to a beast of labor,
maybe it’s time to analyze and systematize your business processes. Take a look
at these 3 simple steps that will make you a much better business owner and
grow your business faster.
1. Documentation.
There are countless process mapping techniques, HR software and payroll software programs you can use or keep it simple
and write your processes down in numbered steps or flow charts. Identify
processes that are currently being done by only one individual
and prepare contingency plans in the event that the individual suddenly quits
so you can ensure business
continuity. At least two people should know how to perform every business
procedure. Moreover, make each process well-documented so even new hires can do
them well by simply following your manuals.
2. Augmentation.
Actively look for possible issues in all business procedures and improve on
them. Scrutinize and check if there is duplication of efforts, bottle necks,
delays and redesign your processes to minimize if not completely eliminate
waste.
3. Automation. The
key to process improvement is intelligent automation. Identify processes that
are being done manually and see if they can be automated. A Google search will
give you enumerable HR software and payroll software solutions
to tedious, time consuming administrative work. And even if a process is
automated, it still needs to be documented. This way, you can easily train
others and delegate tasks.
Accomplishing
the three steps above will enable you to break free from repetitive, low value
functions. You will easily be able to identify tasks that could be delegated to
a staff or perhaps just have them outsourced. With this, your hands are free to
work on revenue-producing activities, building relationships with lucrative
clients, taking care of business financial problems and not spend all your time in the back office filing purchase orders.
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